Articles
No. Only live websites with a host and domain are eligible for The Unlimited Content Edits Plan....
Can I put a WordPress multisite on a Maintenance and/or Unlimited Content Edits Plan?GoWP provides Maintenance and Unlimited Content Edits for WordPress multisite on a case by case...
Do you provide emergency support?While our 24/7 team is available at all times for content edits and admin panel changes, we are...
Do you work on staging sites?Websites covered by our Unlimited Content Edits plan must be live sites.
Does a site need to have a Maintenance Plan in order to have an Unlimited Content Edits Plan?Yes. Our happiness engineers need to know that the sites they are working on are up to date and...
How are we able to offer unlimited content edits?When we say unlimited content edits, we mean it! You and your clients can send in as many...
What does communication look like between the support team and my clients?Content edit requests are received by the GoWP team via email. You will set up a white label...
What if I have an urgent content edit request?GoWP is not an emergency service provider. All of our content edit requests are handled in the...
What if a content edit request takes more than 30 minutes?Whenever we receive a request, the happiness engineers evaluate it to make sure it fits within...
What is the Jump the Line service?Jump the Line is our VIP service for customers with Unlimited Content Edit Plan subscriptions....
What types of requests are NOT covered in the Unlimited Content Edits Plan?Here are some requests that the Unlimited Content Edits Plan does not include: Graphic design...
What types of requests are covered in the Unlimited Content Edits Plan?Our Unlimited Content Edits Plan covers anything that takes 30 minutes or less to resolve and...
What's the best way to submit a content edit request?It's easy to submit a content edit request! You or your client can simply send the request via...
How do I set up my white label inbox?You can follow these steps to get your white label inbox set up: Create an email account in...
How do I add a new client?To add a new client, click Order New Services in the client portal and then complete checkout....
Do you install any plugins on the sites?Yes, we install our Maintenance Dashboard plugin on each site. You can brand it with your agency...
What's the easiest way to add multiple sites at once?Adding several clients is easy! You can do this by simply compiling the following client...
Are there discounts for signing up multiple sites?We encourage you to let us handle all of the maintenance and content edits for your clients so...
